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Frequently Asked Questions

Well, it depends upon the usage and atmospheric conditions under which product is running. Refrigerator & Deep Freezer should be serviced if there is dense ice all around the compartment as it effects conduction. Split AC should be serviced twice a season but in dusty environment, it should be serviced regularly preferably once in a month.

You can find our all products in your city home appliances market and all products are available at our e-shop portal.

Call at our UAN number (042)111-102-103 and get registered your complaint.

Call at our UAN number (042)111-102-103 and get registered your complaint.

There is no product replacement policy unless it is proved that product is no more functional due to non-repairable manufacturing defect.

No, there is no money return policy at all. In worst scenario, product shall be replaced against non-repairable manufacturing defect only.

Call at our UAN number (042)111-102-103 and get registered your complaint. Our technical team shall contact you in 24 hours.

It normally takes one week to replace a product unless there is no any other reason of delay.

Minimum 3 days and maximum 7 days would take to deliver your product.
You can check your order status by calling our toll free number (080000735) and share your order number with the representative.

There is no return or exchange policy unless it is proved that product is no more functional due to non-repairable manufacturing defect. For that, call at our UAN number (042)111-102-103 and get registered your complaint.

Call at our UAN number (042)111-102-103 and get registered your complaint. Our technical team shall contact you in 24 hours.

For optimum performance, install the refrigerator in a well-ventilated place .Avoid installing the refrigerator near heat generating home appliances such as heater, stove and in tight corners, direct sunlight.

The temperature inside the refrigerator may vary according to the frequency of door opening, food status or the amount of food stored in the refrigerator. Adjust the thermostat knob to change the internal temperature according to the environmental temperature.

Position 0/Off Off Season
Position Min/ 1 – 2 Environmental temperature is below 15ᴼC Winter Season
Position 3 – 4 Environmental temperature is 15 - 30ᴼC Moderate Season
Position 5 – 6 Environmental temperature is 30 - 40ᴼC Summer Season
Position Max/ 7 – 8 Environmental temperature is above 40ᴼC Special Case - Not recommended

  • Always unplug the refrigerator before cleaning. Do not use liquid cleaners or aerosol cleaners. Never apply water directly inside or outside the refrigerator. Water spoils the insulation of electric parts and may cause electrical shock.
  • For interior cleaning use a solution of 9 parts water and 1 part vinegar, rinse thoroughly with a sponge and fresh water. Finally dry whole cabinet with soft cloth.

Clean the gasket thoroughly in order to maintain its sticking quality. Clean the refrigerator condenser with brush or vacuum cleaner, this maintains the efficiency of your refrigerator.

Most probably the drain passage is blocked therefore please check that and remove the sludge if any. Take out the fruits and vegetables compartment; remove water with soft dry cloth.

Yes, it is a DC Inverter and comprises of Full BTU DC Inverter Compressor.

The difference lies mainly in the design/outlook. Both are Non-Inverters and not much difference in specifications.

ECO series is inverter series whereas Cool Smile is Non-Inverter AC Series.

The difference lies mainly in the design/outlook. Both are Inverters and not much difference in specifications.

The operation mode can be switched from Cooling to heating and vice versa through “Mode” button in remote.

It is recommended to clean the deep freezer at least once in a month. (Depending upon the type of Food stored).

Use a solution of 9 parts of water and one part of vinegar for cleaning the deep freezer.

Disconnect the power supply and leave the deep freezer door open till the frost is completely thawed out. Use sponge with mild hot water to increase the thawing process. Place a tray beneath the deep freezer and remove the drain plug to drain the water.

The minimum temperature of fridge is -14°C and freezer is -33°C (Without load).

It will not affect the freezer temperature, only the running time of compressor will increase to cool the added amount of food.

Remove the lamp cover by pressing its sides. Change the fused bulb with 10W bulb of same size in the bulb holder. Fix the lamp cover by pressing it in its cavity.

You should drain and clean water dispenser after every 6 Months.

Yes, you can store food in the refrigerator compartment.

You can use any regular 19 Liter bottle used in market.

Hot Water Temperature is ≥90°C.

Cold Water Temperature is ≤10°C.

No, only convection series is suitable for baking.

Convection series is best for all the mentioned facilities.

You can select cooking option with just single press in following Models:
PMO 26 SL, PMO 30 Desire, PMO 23 SLCD, PMO 38 BG & PMO 43 BG
Whereas in PMO 25L Convection, selection will be done by rotating Knob.

Microwave can be cleaned efficiently using Vinegar or Lime water.